OUR GUARANTEES TO YOU
First, we talk to you at length to make sure that we know what it is that you are hoping to achieve. We will ask a lot of questions and ultimately this helps us to select the right piece of kit that is right for you, the client.
Next, we can set everything up and have it running at your premises, so that you can be confident that everything has been done right, and that you will get the very best results possible.
As we are specialists in the provision of wide format printer solutions to a diverse customer base, it is our primary goal that you are fully satisfied with your investment.
If you want more guidance, just pick up the phone – one of our experts will talk through your options.
And whether your primary need is for CAD, Graphic, or Solvent – for a machine or for supplies – our large format experience can make a big, big difference to your large format experience.
Your purchase will also be totally supported by Design Supply, and where possible, any faults will be diagnosed and repaired remotely. If the fault can’t be rectified immediately, then a technician will be on site within an average of four working hours during normal Monday to Friday working hours (dependent on the type of service contract purchased).
Whatever purchase you make, Design Supply will make you these KEY promises:
48-hour delivery to anywhere in the UK
The Design Supply Price Promise
Our Total Commitment Guarantee
Design Supply Price Promise
Whatever price you have been quoted elsewhere, we guarantee we will beat it!
Total Commitment Guarantee
We make a Total Commitment to you, the customer, at the start of a business relationship. The guarantee of this relationship is that if we fail in any way to delight you, the customer, after providing our expert advice via email, chat or telephone, we will give a full refund or replacement.
If your product fails in any way, we will give a full refund or replacement.
You have the right to return your purchased goods up to three days after you receive them. Upon receipt of the returned goods, we will issue a full refund. Goods must be in original packaging and unused.
We look forward to treating you to a truly personal service,