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Delivery Information
We cannot guarantee delivery times - however most of our items are received within 1 or 2 days in the UK.
Returns,
Refunds and Warranty
We offer a 5 day money back guarantee on all products
sold. If you would like a refund or to return your item, please
email us first so we can quickly and efficiently deal with
your request.
Faulty
or incorrect items
If your item is faulty or incorrect, we can either
replace it or issue a full refund immediately. Please contact
us via email first to organise the return.
Returns,
changed your mind or exchange
If you decided you want to return your item, have
changed your mind or want to exchange your item, the item
needs to be unopened and in the original packaging to receive
a full refund. If the item has been opened we will charge
a 25% restock fee as the item is no longer saleable. All items
must be returned within 5 days to receive a refund.
What is this Privacy Policy
for?
This privacy policy is for this website [www.designsupply.co.uk]
and served by [Design Supply Ltd] and governs the privacy
of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user
privacy and ensure the necessary steps are taken to protect
the privacy of its users throughout their visiting experience.
This website complies to all UK national laws and requirements
for user privacy.
Use of Cookies
This website uses cookies to better the users experience while
visiting the website. Where applicable this website uses a
cookie control system allowing the user on their first visit
to the website to allow or disallow the use of cookies on
their computer / device. This complies with recent legislation
requirements for websites to obtain explicit consent from
users before leaving behind or reading files such as cookies
on a user's computer / device.
Cookies are small files saved to the user's
computers hard drive that track, save and store information
about the user's interactions and usage of the website. This
allows the website, through its server to provide the users
with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving
of cookies from this website on to their computers hard drive
they should take necessary steps within their web browsers
security settings to block all cookies from this website and
its external serving vendors.
This website uses tracking software to monitor
its visitors to better understand how they use it. This software
is provided by Google Analytics which uses cookies to track
visitor usage. The software will save a cookie to your computers
hard drive in order to track and monitor your engagement and
usage of the website, but will not store, save or collect
personal information. You can read Google's privacy policy
here for further information [ http://www.google.com/privacy.html
].
Other cookies may be stored to your computers hard drive by
external vendors when this website uses referral programs,
sponsored links or adverts. Such cookies are used for conversion
and referral tracking and typically expire after 30 days,
though some may take longer. No personal information is stored,
saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their
own discretion and provide any such personal details requested
at their own risk. Your personal information is kept private
and stored securely until a time it is no longer required
or has no use, as detailed in the Data Protection Act 1998.
Every effort has been made to ensure a safe and secure form
to email submission process but advise users using such form
to email processes that they do so at their own risk.
This website and its owners use any information submitted
to provide you with further information about the products
/ services they offer or to assist you in answering any questions
or queries you may have submitted. This includes using your
details to subscribe you to any email newsletter program the
website operates but only if this was made clear to you and
your express permission was granted when submitting any form
to email process. Or whereby you the consumer have previously
purchased from or enquired about purchasing from the company
a product or service that the email newsletter relates to.
This is by no means an entire list of your user rights in
regard to receiving email marketing material. Your details
are not passed on to any third parties.
Email Newsletter
This website operates an email newsletter program, used to
inform subscribers about products and services supplied by
this website. Users can subscribe through an online automated
process should they wish to do so but do so at their own discretion.
Some subscriptions may be manually processed through prior
written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this
website or its owners may contain tracking facilities within
the actual email. Subscriber activity is tracked and stored
in a database for future analysis and evaluation. Such tracked
activity may include; the opening of emails, forwarding of
emails, the clicking of links within the email content, times,
dates and frequency of activity [this is by no far a comprehensive
list].
This information is used to refine future email campaigns
and supply the user with more relevant content based around
their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Social Media Platforms
Communication, engagement and actions taken through external
social media platforms that this website and its owners participate
on are custom to the terms and conditions as well as the privacy
policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform
accounts may share web links to relevant web pages. By default
some social media platforms shorten lengthy urls [web addresses]
(this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before
clicking any shortened urls published on social media platforms
by this website and its owners. Despite the best efforts to
ensure only genuine urls are published many social media platforms
are prone to spam and hacking and therefore this website and
its owners cannot be held liable for any damages or implications
caused by visiting any shortened links.
Design Supply Ltd. part of the Design Supply Solutions Group