Shopper
Guarantee & Payment Methods
When
using a WorldPay Guaranteed online store the fulfilment of all transactions
made by the shopper, is guaranteed by WorldPay. The Shopper Guarantee
also enables you, the shopper, to dispute a transaction directly with
WorldPay (accessed via www.worldpay.com), if goods or services paid
for are not delivered or are not in accordance with the transaction
contract.
This process reduces the number of cardholders/shoppers disputing the
transaction with their card issuers. WorldPay will refer such disputes
to us here at The Media Warehouse and we will deal directly and promptly
with the cardholder’s dispute. In the event that the cardholder
is not satisfied WorldPay will arbitrate on the matter and determine
whether or not the cardholder should be refunded.
If WorldPay determines that a refund should be made they will instruct
us to initiate the refund in the normal manner. Under the terms of the
Guarantee WorldPay may also issue the refund for guaranteed transactions
directly.
WorldPay will arbitrate in favour of the cardholder where it appears
that:
-
There
is inadequate evidence that the goods or services purchased have
been delivered within the stated delivery time
-
The
goods were delivered but were not fit for the purpose intended at
the time of the transaction.
In short – you can shop with confidence at Design Supply.
We have been trading nearly fifteen years and while others may make
a list of promises, at Design Supply, we make a total commitment.
You
have my word on this.
Jon Telling
Managing Director
View our Terms & Conditions
(PDF 16Kb)
