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Our Guarantees to You

First we talk to you at length to make sure that we know what it is that they are hoping to achieve, we will ask a lot of questions and ultimately this helps us to select the right piece of kit that is right for you the client.

We can set everything up and have it running at your premises, so that you can be confident that everything has been done right, and that you will get the very best results possible.

As we are specialists in the provision of wide format printer solutions to a diverse customer base it is our primary goal that you are fully satisfied with your investment.

No-one makes it this easy to find the large format printer that's exactly right for you. In just one click, you can search by brand, by size, by price, and by usage. (For example: An HP, A1 printer, under £1000 for Graphic usage.) It's that simple. And if you want more guidance, just pick up the phone - one of our experts will talk through your options.

And whether your primary need is for CAD, Graphic, or Solvent, - for a machine or for supplies - our large format experience can make a big, big difference to your large format experience.

Your purchase will also be totally supported by Design Supply, and where possible any faults will be diagnosed and repaired remotely. If the fault can't be rectified immediately, then a technician will be on site within an average of four working hours during normal Monday to Friday working hours (dependant on the type of service contract purchased).

Whatever purchase you make, Design Supply will make you three KEY promises:

  1. 48-hour delivery to anywhere in the UK
  2. The Design Supply Price Promise
  3. Our Total Commitment Guarantee

Design Supply Price Promise

Whatever price you have been quoted elsewhere we guarantee we will beat it!

Total Commitment Guarantee

We make a Total Commitment to you, the Customer, at the start of a business relationship. The guarantee of this relationship is that if we fail in any way to delight the customer, we will give a full refund or replacement.

Refunds

If your product fails in any way we will give a full refund or replacement.

Cancellation

You have the right to return your purchased goods up to seven days after you receive them. On their return we will issue a full refund for your purchases.

We look forward to treating you to a truly personal service,

Kind regards,

Alistair Wright

Managing Director


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Design Supply Ltd. part of the Design Supply Solutions Group

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Design Supply Ltd. part of the Design Supply Solutions Group